Frequently Asked Questions

How long have you been in business

Ken and Saundra began professionally pet sitting and dog walking in West Fort Worth, Benbrook and White Settlement in 2020. Since then, their team has grown and they've expanded services to include the community of River Oaks.

Is my pet sitter background checked?

Yes! All of our pet sitters go through a federal background check process before they are hired to be a part of our team.

Are you bonded and insured?

Absolutely! We are insured and bonded through the Business Insurers of the Carolinas. Ask about what our insurance covers in your meet & greet! Insurance, and bonding information is available upon request.

How do I get started?

To get started, please complete the contact us form, and let us know how we can be of service to you and your pet(s). We'll get back to you ASAP (typically 2 hours or less) to make sure you are in our service area, get a little more info, send you a link to get set up in our scheduling system, and schedule a free in-home meet and greet with your pet sitter.

What if my pet sitter is not available

Our team leaders accompany their pet sitters to all meet & greets so that they can fill in when your regular sitter is not available. We will never change sitters without asking you ahead of time. 

Can I schedule services directly with my primary sitter?

No. The preferred method of scheduling is for the client to schedule their own services through our scheduling software or app. This way we can ensure that there are no missed visits. Any visits that do not get scheduled through the scheduling software or by contacting Creekside Critters Pet Sitters directly will not be covered by the business insurance should something go wrong.

What is your cancellation policy?

Life happens. Creekside Critters Pet Sitters does not charge for cancellations unless the client forgets to cancel. If the pet sitter shows up for a visit that is not needed and the client is home, the sitter will leave and the client will be charged full price.

What about short notice requests?

Things come up and we are more than happy to schedule pet care on short notice. However, we may be booked at the time you need us but we will do everything we can to accommodate your request. Requests made within 48 hours of the time needed will need to be added to the schedule by our team.

Do you charge extra for holidays, weekends and late nights?

No. These are the times when pet parents need us most.